Surveyapp - Smiley Surveys 5.0.63

Surveyapp transforms tablets and smartphones into effective feedback kiosks, allowing users to gauge customer or employee satisfaction seamlessly.

With the capability to create custom forms and surveys, feedback can be captured in various locations, even in offline scenarios, without the need for Wi-Fi or cellular connectivity.

Users can access live reports and receive instant notifications concerning any declines in customer satisfaction or service levels.

• Designed for Actionable Insights: Surveyapp targets businesses aiming to enhance customer experience (CX) and foster employee engagement. It is suitable for a variety of environments including retail, healthcare, offices, and events, offering tools to gather immediate feedback through smiley face surveys, star ratings, and NPS (Net Promoter Score).

Feedback Collection in Diverse Settings:

• Retail Locations: Utilize the kiosk in shops, restaurants, gyms, and banks for real-time insights into customer feedback.
• Travel Hubs: Deploy the tool at airports, train stations, and ferry terminals to gather essential passenger satisfaction data.
• Healthcare Settings: Implement surveys in hospitals, clinics, and dental practices to assess patient experiences effectively.
• Workplaces: Gather employee feedback within corporate environments to enhance engagement initiatives.
• Events and Conferences: Capture attendee insights while collecting contact information and conducting exit polls.

Key Features:

• Customizable Form Builder: Craft engaging smiley surveys with personalized icons, images, fonts, and themes that align with your brand identity.
• Insights Beyond Ratings: Enable follow-up questions to understand participant sentiments deeper and identify improvement areas.
• High Response Rates: Surveyapp boasts completion rates significantly surpassing conventional survey methods.
• Diverse Question Types: Utilize various question types including rating scales, smiley faces, and open comments to capture comprehensive feedback metrics such as NPS, E-NPS, CSAT, and FFT.
• Real-Time Alerts: Configure instant notifications via push alerts and emails to respond promptly to emerging issues.
• Robust Reporting & Analytics: Analyze collected data with powerful web-based tools to visualize responses in real-time. Create reports and dashboards that facilitate quick comprehension of data trends.

Operational Overview:

1. Create a complimentary Surveyapp account to design your survey online.
2. Load the survey on the app to gather responses efficiently.
3. Monitor results in real-time to immediately address any service-related concerns.

The application also includes features such as multilingual support, skip logic for conditional questioning, tamper-proof response verification, secure kiosk mode for data collection, role-based access control, detailed reporting in Excel and PDF formats, and customizable branding options. Surveyapp provides actionable insights necessary for boosting customer satisfaction, enhancing employee engagement, or improving event effectiveness.

Net Promoter Score and Net Promoter System are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.